FREQUENTLY ASKED

QUESTIONS

Your questions have been answered!

We are here to answer your requests, comments & concerns. Find a few

of our most frequently asked questions below. 

What is your return policy?

COUTURE

 

All non-customized couture including handbags, fascinators & denim can be returned within the first 5 business days upon receipt of the package ONLY if an item is not worn and undamaged. To return merchandise please email jadealyciainc@aol.com to request a refund. Please allow up to 3-5 business for your request and refund to be reflected in your bank or credit card statement.

 

** Please note all return shipping is at the cost of the customer.**

 

FINAL SALE ITEMS

 

All tech downloads & Individually customized designs including garments and handbags are non-returnable and non-refundable.

What are the payment options?

DIRECT PAYMENTS

 

We accept all major credit cards including, but not limited to Mastercard, Visa, American Express, Capital One, Citi Bank, Discover and Chase.

THIRD PARTY PAYMENTS

For a quick and easy purchase select pay with Paypal at checkout.

Do you sell gift cards?

Yes, we have virtual gift cards available on our gift page.

Can I request a custom order?

Yes, we always love to join in on our customers sense of style!

All customized design requests designs must be submitted to us here. Please allow additional time to process these orders as they are being individually handmade just for you.

**Please note pricing may vary for these personalized non-refundable items.**

 recycle. refurbish. repurpose. refashion.

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