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STORE POLICIES

Shipping

Please allow up to 1-3 business days for your order to be processed and 3-5 business days for your order to be shipped.

 

** Please note excludes all custom orders, shipping dates will be arranged with client.**

Refunds

Please allow up to 3-5 business days for your order cancellation request and refund to be reflected in your bank or credit card statement.

Savings

Kindly note any promotional codes given are for a limited time only and are only valid for single use.

Disclaimer

HANDLE WITH CARE

Please handle each couture piece with care, as each unique design is handmade. When not in use keep your accessory in the duster or box it

came in.

HYGIENIC PURPOSES

Please note for hygienic purposes items such as jewelry hardware and headpiece bands & bases are purchased new and unused. 

EXOTIC SKINS & ANIMAL HIDES

All furs, leathers and exotic skins are solely sourced from pre-loved items refashioned to design our pieces.

HANDMADE

Kindly note that all of our pieces are studio-produced by hand one piece at a time. By nature handmade items have minor imperfections and slight variations in color and/or craftsmanship. The uniqueness of each accessory is found in how its made. No two pieces are alike making every design extra special.

Made To Measure: Custom Orders

All custom orders are final sale as they have been personalized for a particular client.  Please contact info@jadealycia.com with any questions or concerns regarding your order. 

Return Policy

JEWELRY

Due to hygienic purposes, all jewelry pieces including earrings and bracelets are final sale. 

HANDBAGS

Non-customized handbags can be returned within the first 5 business days upon receipt of the package ONLY if an item is not worn and undamaged. To return merchandise please email info@jadealycia.com to request a refund. 

HEADPIECES

Due to hygienic purposes, all headpieces including hats, fascinators and headbands are final sale. 

SMALL ACCESSORIES

Small accessories such as keychains, pins and brooches can be returned within the first 5 business days upon receipt of the package ONLY if an item is not worn and undamaged. To return merchandise please email info@jadealycia.com to request a refund.

STORAGE

Jewelry storage pieces can be returned with he first 5 business days upon receipt of the package ONLY if an item is unused and undamaged. To return merchandise please email info@jadealycia.com to request a refund. 

BRIDAL

Non-customized bridal handbags can be returned within the first 5 business days upon receipt of the package ONLY if an item is not worn and undamaged. To return merchandise please email info@jadealycia.com to request a refund. 

Due to hygienic purposes, All bridal headpieces including veils, blushers, fascinators and clips are final sale.

Final Sale Items

JEWELRY

This item is non-returnable. All sales are final. 

PROMOTIONS

All marked down items are final sale.

Replacement

JEWELRY

For jewelry replacement please email info@jadealycia.com with your request. **Please note all jewelry pieces are one of kind and the replaced piece will be sourced to resemble the original piece of equal or lesser value.**

We’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience.

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